Privacy Policy

PlayJonny Casino is committed to protecting your personal information and maintaining transparency about how we collect, use, and safeguard your data. This privacy policy outlines our practices regarding the information we gather when you use our platform and explains your rights as a user. We operate in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR), to ensure your information remains secure and confidential. By accessing or using PlayJonny, you acknowledge that you have read and understood this privacy policy and consent to our data handling practices as described herein.

Information We Collect

When you register and use PlayJonny Casino, we collect various types of information necessary to provide our services and ensure safe gaming. Personal data includes your name, date of birth, email address, postal address, telephone number, and payment details. We also gather identification documents required for verification purposes, such as copies of your passport, driver’s licence, or utility bills. Technical information is automatically collected when you access our platform, including your IP address, browser type, device information, operating system, and cookie data. We monitor your gaming activity, transaction history, deposit and withdrawal records, game preferences, and session duration to enhance your experience and maintain responsible gambling standards. Communication records, including correspondence with our customer support team, chat logs, and any feedback you provide, are retained for quality assurance and dispute resolution.

How We Use Your Information

The information we collect serves multiple essential purposes in operating PlayJonny Casino. We process your personal data to create and manage your account, verify your identity in compliance with anti-money laundering regulations, and process deposits, withdrawals, and other financial transactions. Your data enables us to provide customer support, respond to enquiries, and resolve disputes efficiently. We use your information to comply with legal obligations, including age verification to prevent underage gambling and reporting requirements under gaming regulations. Marketing communications, promotional offers, and personalised recommendations are sent based on your preferences, though you may opt out at any time. We analyse usage patterns and gaming behaviour to detect fraudulent activity, prevent problem gambling, and promote safe gaming practices. System security is enhanced through monitoring for unauthorised access and technical issues. Your information helps us improve our services, develop new features, and ensure our platform meets user expectations whilst maintaining the highest standards of integrity.

Data Sharing and Third Parties

PlayJonny Casino may share your personal information with carefully selected third parties who assist us in operating our platform and delivering services. The following table outlines the categories of recipients and the purposes for which data may be shared:

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information. We ensure that data transfers comply with applicable regulations, and we do not sell your personal information to external parties for their marketing purposes. In the event of a business transfer, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in ownership.

Your Rights and Data Protection

Under data protection legislation, you possess several rights regarding your personal information held by PlayJonny Casino. You have the right to access your personal data and receive a copy of the information we hold about you. You may request correction of inaccurate or incomplete data to ensure our records remain current and accurate. In certain circumstances, you can request deletion of your personal data, though we may be required to retain some information for legal or regulatory purposes. You have the right to object to processing of your data for marketing purposes or where we rely on legitimate interests as our legal basis. Data portability allows you to receive your information in a structured, commonly used format and transmit it to another service provider. You may restrict processing in specific situations, such as whilst we verify the accuracy of your data or assess whether our legitimate interests override your rights. To exercise any of these rights, contact our data protection officer using the details provided on our website. We will respond to your request within one month, though complex requests may require additional time. You maintain the right to lodge a complaint with the Data Protection Commission in Ireland if you believe we have not handled your data appropriately or violated your privacy rights.

Data Security and Retention

PlayJonny Casino implements robust technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. We employ industry-standard encryption protocols, including SSL technology, to secure data transmission between your device and our servers. Access to personal data is restricted to authorised personnel who require the information to perform their duties, and all staff members receive regular training on data protection obligations. Our systems undergo regular security assessments, vulnerability testing, and updates to address emerging threats. We maintain backup systems to ensure data availability whilst protecting against accidental loss. Despite our comprehensive security measures, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security. We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy. Account data is maintained whilst your account remains active and for a period thereafter as required by licensing regulations and legal obligations. Financial transaction records are kept for seven years in accordance with anti-money laundering legislation. Marketing consent records are retained until you withdraw consent or we determine the information is no longer necessary. Once the retention period expires, we securely delete or anonymise your data to prevent identification. Safe gaming considerations may require us to retain certain information to support self-exclusion measures and prevent problematic gambling behaviour, even after account closure.